This Course is By Invitation Only
M2: Managing Suicide Crisis over Phone (Feb 2024)
Samaritans of Singapore
About this course
Welcome to “Managing Suicide Crisis over Phone”. This hybrid learning programme comprises e-learning and classroom sessions and will equip you with the knowledge and skills to recognise and manage suicide crisis over the telephone.
The e-learning module aims to equip learners with the knowledge to recognise and manage suicide crisis over a helpline or calls with clients. There are four topics in this module. Learners should complete each topic before attending the respective classroom session.
There will be assessments at the end of the programme which will comprise a 20-minute written assessment and a 40-min role play.
What you will learn
- Describe and explain why these active listening skills are effective on the phone:
- Empathetic responses
- Verbal micro-skills
- Open-ended questions / PADI model
- Describe what questions to ask to gather information for assessing suicide risk using the CPR model
- Describe how to help suicidal callers explore coping behaviour
- Explain why callers may self-harm and how this may differ from suicidal behaviour
- Explain the common types of mental health conditions
- Explain how to support callers with mental health issues
- Explain how to manage highly agitated callers
- Explain the difference between sex callers and callers with sex-related issues
- Explain how summaries are used to manage and end calls
